Officials say white patient tents put up outside two hospitals in the Valley may give an alarming impression of a COVID-19 surge or some other health crisis, but not because they are there.
Tents set up outside Dignity Health St. Joseph’s Hospital and Medical Center in Phoenix and Dignity’s Chandler Regional Medical Center are for routine emergency room care, the hospital leader says — testing less severe patients during the winter months when in Arizona have more residents; Respiratory viruses are more likely to circulate; And hospital volumes are likely to be higher than normal.
Dignity Health and other health systems at times used tents during the peak of the COVID-19 pandemic. But they have also been used in past years during the winter months, Carmel Malkovich, a spokeswoman for Dignity Health, wrote in an email.
“Triage tents have been used for many years when we see an influx of patients seeking care in our emergency departments,” she wrote. “They are an effective form of hospital preparation to accommodate high patient volumes while providing safe care for each patient seeking emergency care.”
Dignity Health officials say the tents will remain in place throughout the “breathable season.” Typically, the heaviest season for flu and other respiratory virus activity in Arizona is from January through March, although this can vary. This season the flu arrived earlier than usual.
Hospitals in Arizona are seeing a high volume of patients in recent months due to an early and unusually severe season of both influenza and RSV — respiratory syncytial virus. State data shows cases of both flu and RSV have peaked, yet case levels are far higher than normal. The data shows that reported cases of flu are seven times higher than at this time last year.
COVID-19 is prevalent in January 2021, but hospitalization levels in Arizona are 89% below the peak of COVID-19 hospitalizations in January 2021, data from the Centers for Disease Control and Prevention show. The highly transmitted XBB.1.5 subvariant is increasing in prevalence across the US and may increase in Arizona in the next few weeks. People who are older and have a weakened immune system are most at risk of hospitalization.
Arizona hospitals are facing staffing challenges due to nursing shortages and staff burnout, which affects the hospitals’ ability to meet patients’ needs. But Malkovich wrote that Dignity’s tentacles are not related to the staff’s challenges.
Malkovich told The Republic that Dignity hospitals still have different emergency room wait times.
“Patients who are not experiencing a medical emergency may experience longer wait times than a critically ill or injured patient,” she wrote. “In an effort to reduce stress on our emergency departments, we encourage patients to seek the appropriate level of care for their medical condition. This may include speaking with their primary care physician or seeking urgent care for mild symptoms could.”
Officials at Banner Health, Arizona’s largest health care delivery system, told The Republic this week that their Arizona emergency rooms are busy but “still have capacity” to treat patients who need emergency care.
“Wait times may be longer for those using emergency rooms for non-urgent health needs,” spokeswoman Becky Armendriz wrote in an email. “If your health concerns are not emergent or life-threatening, consider alternative care settings such as primary or urgent care.”
The Centers for Medicare and Medicaid Services has an online tool where patients can compare emergency room wait times across hospitals. The average wait time Arizona patients spend in high-volume emergency departments before departure for travel is 3.6 hours, which is higher than the national average of 3.1 hours, according to the most recent data, which was last updated Oct. 26.
Dignity St. Joseph’s Hospital and Medical Center had an average wait time of 3.2 hours, the most recent federal data says, while Dignity’s Chandler Medical Regional Medical Center had an average wait time of 1.8 hours.
Contact health care reporter Stephanie Innes at [email protected] or 602-444-8369. follow him on twitter @stephanieinnes,